Delivery & Returns

 

Mode of Delivery & Charges

Delivery Weight	ACS Pickup Service	Home Delivery
Up to 3kg	€3.20	€4.70
3kg to 5kg	€4.50	€5.10
Every +1kg	+ €0.40	+ €0.50
15kg +	Not Available	Price to be confirmed after checkout*

 The above rates include VAT

*Orders weighing over 15kg will be shipped via Eurofreight & will be charged based on the size of the order & the location of your address. You will receive a phone call after your order is placed outlining the shipping fee of your order. 

Please see ACS shipping location terms for a full breakdown of availability across Cyprus. Some addresses are not covered by ACS and therefore will be taken to an alternative address or your order will be cancelled.

How to return in-store purchases?

Items purchased at Decathlon stores can be exchanged or refunded at any Decathlon store in Cyprus. Please note that in-store purchases cannot be returned by courier and will only be refunded to you in the same method used for the purchase. You have the right to return unwanted goods up to 30 days from the date of purchase with proof of purchase in case it’s at full price; and 14 days in case the product is discounted.

 

How to return online purchases?

Items purchased online can be exchanged or refunded at any Decathlon store in Cyprus. You can contact us through via email to schedule the return.

You have the right to exchange and refund unwanted goods up to 30 days from the date of purchase with proof of purchase in case it’s at full price; and 15 days in case the product is discounted.  While returning the products, please make sure to return them in the same condition as it was purchased (including manuals, accessories, and packaging).

Return Method	Fees
Store Return	Free
ACS Pickup Point	Free
Home Return-Courier Collection	€3.40 Up to 3kg

The above rates include VAT.

 

Conditions:

The shipping cost of returning any product through home return will be at your expense unless the return reason is because of faulty items or wrong item delivery, then it is subject to the conditions listed in the following section. The cost of returning an unwanted replacement product proposed by us due to the unavailability of the product you’ve initially ordered is free of charge. Any return or exchange, either at the store or to be home-collected, should always include the order printed receipt.

 

What if there is a manufacturing defect with the product?

On the rare occasion, that you have a product with a manufacturing defect, don't worry! Decathlon passion brand products come with a minimum guarantee of 2 years. We will pay for the cost of return.

 

How to return faulty goods?

You have the option to return the faulty items to one of our stores, where Decathlon team members can have a look at them and investigate the fault. Alternatively, you can contact our customer service team via email to arrange a refund for your order. Decathlon cannot organize a return if products have been damaged on purpose or used outside of their means. If the item is no longer under warranty, unfortunately, we will not be able to exchange or refund a faulty item. You can find warranty information on each product page on our website.

The product is not a Decathlon passion brand product – what is the guarantee?

Other branded products are guaranteed by Decathlon for 1 year unless specified on the product.

 

When will I receive my refund?

Within 14 business days from the date the products are received in our warehouse; in the table below you can find the refund method by the delivery and payment methods.

 

Delivery Method	Payment Method	Return Method	Return Payment Method
Home Delivery	Debit or Credit Card	Store	Debit or Credit Card
Home by Courier	Debit or Credit Card	Home Collection	Debit or Credit Card

 

Return Method	Return Payment Method
Store	Debit or Credit Card
Home Delivery	Debit or Credit Card
ACS Pickup Point	Debit or Credit Card

 

For any enquiries, kindly contact our customer service team at cs.decathlon@getogroupcy.com

Please note that in this case, you may be asked to provide proof of shipment (e.g., receipt or tracking code given to you by the delivery company when shipping the items), so that we can investigate the cause of the delay.